We sometimes offer discount codes to new customers through various online sources.
A successfully applied promotional code looks like this during checkout:
On those occasions when you click on an advertisement with a promised promotion, the promotion should reflect automatically during checkout. You would want to make sure that the area that says "Today's Total" reflects the promotion you expect.
In other instances, we offer specific promotional codes to customers, which customers can add during checkout, following the instructions here. Again, you would want to check "Today's Total' to make sure the promotional code is accepted by the system.
If the promotion you expect isn't accepted, please contact us at email@example.com or via phone (Monday-Friday, 8am-4pm PST) at 1-844-344-7459 and we'll do our best to help!