FAQ

Basic Company Information

What's Freshly?
We are, quite simply, your personal chef! At our core, we are a team of health-conscious en...
Wed, 26 Oct, 2016 at 6:11 PM
Where is your headquarters?
We are headquartered in New York City. While our cooking facility and kitchen is in Phoenix, Arizona, our co...
Wed, 26 Oct, 2016 at 6:11 PM
Where are your meals cooked?
We cook meals in our 60k sq. ft. facility in Phoenix, Arizona. (We think of it as a really, really big kitchen.) We've outfitted ...
Wed, 15 Jun, 2016 at 10:16 AM
What different meal plans do you offer?
We offer 4 different meal plans, in Freshly Flex: FRESHLY 4: - $49.99 per week - 4 gourmet meals - One weekly deliver...
Thu, 29 Sep, 2016 at 3:56 PM
To which areas of the country do you deliver?
We currently deliver to areas in many, many states, including:  California (CA) Texas (TX) Illinois (IL) Washington (WA) Georgia (GA) A...
Tue, 31 Jan, 2017 at 12:37 PM
Can I order Freshly as a gift for someone?
At this time, we don't offer gift certificates for customers although that is a functionality we may well be developing in the future, so please...
Tue, 14 Jun, 2016 at 1:40 PM
Do you cater to special medical or dietary needs?
Our overall goal is to provide nutrient-rich dining options that help you eat healthy, feel good, and look great. Chances are, if you are lo...
Mon, 1 Aug, 2016 at 11:49 AM
Do you have a phone number?
We're available 8AM-4PM PST from Monday-Friday. Reach us at 1-844-373-7459 (1-844-FRESHLY).
Thu, 16 Jun, 2016 at 4:23 PM
What are your hours of operation?
Our customer service hours of operation are 8AM to 4PM PST, Monday-Sunday.  Please note phone coverage is currently Monday-Friday, 8AM-4PM PST.
Thu, 19 May, 2016 at 3:49 PM
Why don't you deliver to my area?
Our meals are designed to be safe for two full days of shipping, plus an additional 12 hours. There are some areas of the country to which our carriers...
Thu, 16 Jun, 2016 at 5:51 PM