FAQ

The Subscription Situation

How does the subscription process work?
We are a subscription service. When you sign up with us, you are charged every week and have food shipped to you every week by default - unless, of cours...
Thu, 30 Mar, 2017 at 1:00 PM
Can I have more than one active subscription?
...but of course! You can have as many subscriptions in your account as your heart desires. Many of our customers have multiple subscript...
Tue, 14 Jun, 2016 at 2:06 PM
Am I obligated to continue receiving meals?
We do not force customers to remain subscribed to our service for a certain number of weeks after their initial order.  At anytime, if you don'...
Thu, 30 Mar, 2017 at 1:04 PM
How can I stop receiving meals from you?
If you didn't want to receive meals, there are a few options: You could skip a specific weekly order in your subscription. This would mean yo...
Thu, 13 Apr, 2017 at 3:42 PM
Can I cancel my subscription at any time?
Yes, you certainly can! ...BUT, if you do cancel a subscription, it's important to note that you are not canceling any order for which you hav...
Thu, 30 Mar, 2017 at 1:27 PM
Do I have a deadline for making changes to my next order?
Yes. There is a deadline every week by which you need to make changes to your next order to ensure the changes register in our system. ...
Wed, 26 Oct, 2016 at 6:43 PM
What is the weekly deadline for changing my next order?
Your weekly deadline for changing your next order would vary based on: your location you preferred delivery day Gen...
Wed, 26 Oct, 2016 at 6:47 PM
Can I order just one delivery of meals and nothing more?
We are inherently a subscription service. That means when you sign up with us, we would regularly charge your card and ship you meals every week. ...
Thu, 30 Mar, 2017 at 1:29 PM