FAQ

The Shipment Process

When can I receive meals?
We ship packages Monday-Friday, which means your meals are delivered Tuesday-Saturday, depending on which delivery date you selected and depending on ...
Thu, 27 Oct, 2016 at 2:30 PM
Which carrier/s do you use?
We ship packages via one of two shipping carriers – FedEx or OnTrac – but, either way, the package will arrive safe and sound. The carrier is determine...
Tue, 14 Jun, 2016 at 3:08 PM
Where do I find tracking information for my package?
We will email you the tracking number for your shipment on the day of shipment itself, along with a link to track the package.  Your meals will ...
Thu, 27 Oct, 2016 at 2:33 PM
How can I change the day/s when I receive my meals?
You can change the day of the week when your meals are delivered right in your account! You actually have a few options: You can chan...
Thu, 27 Oct, 2016 at 2:40 PM
At what time of the day will the carrier deliver my meals?
The time when your meals are delivered can vary and depend on the shipping carrier, as well as how many packages they have to handle and when they’ll b...
Tue, 14 Jun, 2016 at 3:10 PM
Can I make special delivery requests to the carrier?
We cannot guarantee that the shipping carrier will be able to follow very specific requests when it comes to delivering your packages. The package is ...
Thu, 27 Oct, 2016 at 2:43 PM
Why can't I get my meals delivered on a certain day of the week?
We can only get packages to customers on certain days based on the shipping abilities of the carriers we use and based on the location of customers. We...
Tue, 14 Jun, 2016 at 3:12 PM
What if there is a shipping problem with my order?
We use third-party carriers (FedEx and OnTrac) to deliver your food packages, so, very rarely, there may be issues outside of our control that prevent...
Thu, 27 Oct, 2016 at 2:48 PM
Do I need to be home to receive my meals?
Nope, you do not need to be home for your Freshly delivery! The third party carriers we use will leave our packages at your door without a signature ...
Thu, 27 Oct, 2016 at 2:50 PM