FAQ

Preparing and Consuming

Can I freeze my meals?
Our meals are designed to be refrigerated to preserve their freshness, but we understand that life happens and you are not always able to e...
Thu, 27 Oct, 2016 at 3:30 PM
How do I heat up my meals?
Our meals are designed to be heated in the microwave since they already arrive fully cooked. You will notice instructions on each meal container reg...
Wed, 15 Jun, 2016 at 5:27 PM
Can I heat my meals in an oven?
Our meals are designed to be heated in the microwave, since they already arrive fully cooked. If you don’t have a microwave or would rather not use one, h...
Tue, 14 Jun, 2016 at 4:07 PM
How long are your meals good for?
All our meals have a "use by" date on the packaging which gives you the day by which you should ideally eat the meal to ensure the bes...
Thu, 27 Oct, 2016 at 3:31 PM
Can I increase the shelf life of my meals without freezing?
There isn't a way to make our meals last passed the "use by" date on the package, aside from freezing meals. Depending, however, on the ...
Thu, 27 Oct, 2016 at 3:31 PM
Where can I see the meals I was shipped in past orders?
There currently isn't a way for you to view the specific meals you received in past orders that are over a week old. We are working, however, on cha...
Fri, 15 Apr, 2016 at 9:37 AM
What are some healthy snacks you recommend?
If you are looking for healthy snacks to eat in-between our meals, we recommend the following: quality cheeses (pre-packaged singles, cheese "s...
Tue, 2 Feb, 2016 at 12:30 PM
What are some Freshly-approved seasonings and spices?
Salsas (without the sugar), hot sauce (without the sugar) and mustards are great. A little table salt (we recommend sea salt), garlic salt, pepper, ...
Wed, 15 Jun, 2016 at 5:35 PM
What happens if there is a problem with my meal/s?
We want you to have nothing but the best experience with our meals. If you have any complaints, please let us know within 5 days of rec...
Thu, 27 Oct, 2016 at 3:32 PM