What happens if I can’t be charged for an order?

If we're unable to charge your card, we'll send a notification via email to let you know the payment was unsuccessful.. You'll have a deadline by which to update your payment info. Here are a few steps to ensure you receive your meals as scheduled:

1 - Login and click your name in the top right corner, followed by "Settings."
2 - If you know what's causing the error (the card expired, address changed, etc.), you can choose to add a new card.
3 - If you don't know why your card was declined, we suggest checking with your bank to see what happened.

From the time we send the email, you'll have 24 hours to update your card info. We'll try to charge you 3 more times before the order is canceled for the week.

You'll receive a confirmation email from us once we can successfully charge for your meals, but you can double-check the status of your payment in your Deliveries.