If you can’t be charged for an order, you’ll receive an email from us to let you know the charge was unsuccessful, along with a deadline by which you’ll need to update your payment information. You’ll want to take a few steps to ensure you receive your meals as scheduled:
- Login and click on your name in the top right hand corner, then "Settings."
- If you know what’s throwing an error (i.e., the card expired or your address has changed) you can select to add a new card.
- If you don’t know of an issue with your card we suggest reaching out to your bank to see if the billing information on file with the bank may be different from what is listed in your Freshly payment info.
From the time of our email, you will have 24 hours to update your credit card information. We will try to charge you three more times before canceling the order. You will receive a confirmation email from us if your order is charged, and you can double check the status of your payment in your Deliveries!