If we're having trouble processing your payment info, we’ll send you an email letting you know the charge was unsuccessful, along with a deadline for updating your information. Here are a few steps to make sure you receive your meals as scheduled:
- Log in to your Meal Planner and select “Subscription settings” to view your current payment information.
- If you know what’s throwing an error (i.e., the card expired or your address has changed) you can select to add a new card.
- If you don’t know why your card can’t be processed, you might want to reach out to your bank to see if the billing info on file with the bank is different from your Freshly payment info.
From the time of our email, you have 3 hours to update your credit card info. We’ll try to charge you one more time before we have to cancel the order. You’ll receive a confirmation email from us if your order is charged, and you can double check the status of your payment in your Meal Planner.