Our delivery partners and our Delivery Team work hard to ensure all our customers receive their meals, though outside factors like weather can occasionally delay a shipment.
We've made our packaging to keep the meals cold for up to 60 hours - 48 hours during shipping and 12 hours at your door. If the meals don't get to you within that 2-day time frame, chat with our Delivery Team at DeliverySupport@Freshly.com and we'll do our best to make it right.
Articles in this section
- Do I need to be home to receive my meals?
- Where do I find tracking info?
- Can I postpone my first delivery?
- Can I change my order after signing up?
- Can I change my meals after my deadline?
- Can I cancel an order after it’s been charged?
- My order is going to the wrong address. Is there anything I can do?
- Where’s my box?
- I didn’t receive the correct meals. What do I do?
- What if I’m not happy with my order?