It’s really important to us that you have an amazing Freshly experience. If your meals arrive warm or damaged, please contact our Customer Care team. We’re available every day from 6 AM to 11 PM PST.
My meals arrived damaged. What can I do?
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- Do I need to be home to receive my meals?
- Where do I find tracking information?
- Can I postpone my first delivery?
- Can I change my order after signing up?
- Can I change my meals after my deadline?
- Can I cancel an order after it’s been charged?
- My order is going to the wrong address. Is there anything I can do?
- Where’s my box?
- I didn’t receive the correct meals. What do I do?
- What if I’m not happy with my delivery?
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