I didn't receive my forgot password email. What do I do? If you haven't gotten your forgot password email, we suggest double checking the Spam and Promotions folders in your inbox. You can also search for Freshly in your email. If you still can't locate the email, chat with our Customer Care team. Related articles Help, I can't login! I'm not receiving your emails. What do I do? How do I cancel a subscription? How do I skip a week? How do I unsubscribe from your emails? Comments 0 comments Article is closed for comments.